Refund policy
Refund, Return or Replacement Policy
X Factor Labs is committed to your health safety and satisfaction, and we will endeavor to ensure that your expectations are always fulfilled. Due to the nature of our products and services, we do not offer refunds or exchanges on certain products or services. Please see below for our refund policy for applicable products and services.
Supplement and other consumables
In accordance with federal and state law, no returns will be permitted once the order is processed
- Unfortunately, except for limited instances where the product was delivered damaged, we are not able to offer refunds to preserve product quality.
- Upon receipt of your product, please let us know about any damaged or punctured packaging within 24 hours of receipt. If you experience a reaction to the supplements or medication, please contact Jim@xfactor-labs.com.
Genetic Tests (GxSlim, GxNutrient, GxPerform)
If your product is defective or damaged, please follow the Defective Items process below and please contact Jim@xfactor-labs.com
- If the test has not been shipped, we are able to provide a full refund upon request.
- If the test has been shipped, but your sample hasn’t been mailed, we are able to provide a full refund minus a $50 processing fee.
- Once the sample has been mailed for processing, we will process refunds minus a $50 processing fee on best efforts case by case.
Functional Medicine Tests (ALCAT, MethylationDetox, Cellular Nutrition)
If your product is defective or damaged, please follow the Defective Items process below and please contact Jim@xfactor-labs.com.
- If the test has not been shipped, we are able to provide a full refund upon request.
- If the kit has been received, but the sample hasn’t been mailed, we are able to provide a full refund minus a $50 processing fee
Gut Health Test
If your product is defective or damaged, please follow the Defective Items process below and please contact Jim@xfactor-labs.com
- If the test has not been shipped, we are able to provide a full refund upon request.
- If the kit has been received, but the sample hasn’t been mailed, we are able to provide a full refund minus a $50 processing fee
PURCHASE CANCELLATIONS
Since we have same-day processing on our consumable goods, cancelations are not permitted. Returns, may be processed upon receiving unopened shipping packages as refuse delivery by the shipping carrier. Should you have additional questions regarding our cancellation policy, please contact our customer service team.
SUBSCRIPTION CANCELLATION
X Factor Labs and XFactor-Labs.com offers subscription plans for customers who wish to receive our products on a recurring basis. If you wish to cancel and existing subscription, please observe the following guidelines:
- Cancellation Deadline: To avoid incurring charges for your next subscription shipment, you must cancel your subscription within 2 business days before your scheduled delivery date.
- Cancellation Methods: You may cancel your subscription by logging into your account on our website and electing the “cancel subscription” option. Alternatively, you may contact our customer service team to request a cancellation.
- Refunds: We do not offer refunds for subscription products that have already been processed.
- Automatic Renewals: If you fail to cancel your subscription by the cancelation deadline, your subscription will be automatically renewed for the next shipment cycle and normal billing charges will apply.
By subscribing to our services, you acknowledge that you have read and agree to our subscription cancellation policy. We reserve the right to change or modify this policy at our sole discretion.
If you have any questions regarding your subscription, please contact our customer service team.
You can always contact us for any return question at jim@xfactor-labs.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if any item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.
Refunds
We will notify you once we’ve processed or received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at jim@xfactor-labs.com.